Resident Liaison Officer (RLO)

External Cladding Remediation
Full-time | Permanent
Cambridge

Resident Liaison Officer job in Cambridge – supporting residents through a major external cladding remediation project, offering the opportunity to join a growing specialist contractor delivering high-profile residential refurbishment works.

The Role

This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering external cladding remediation and fire safety works on a large residential scheme in Cambridge.

Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining strong communication throughout the project, ensuring residents are kept fully informed while works are carried out in occupied homes.

This is a customer-focused role requiring previous RLO experience within social housing, refurbishment, retrofit, or external works projects, alongside strong communication and problem-solving skills.

Key Responsibilities

• Act as the main point of contact for residents throughout external cladding remediation works
• Build positive relationships with residents and maintain clear communication across the project
• Manage resident queries, concerns, complaints, and access arrangements professionally and efficiently
• Issue resident notifications, newsletters, and updates regarding planned works and programme changes
• Support site teams with access coordination and resident engagement across occupied properties
• Attend site meetings and maintain accurate records of resident interactions and project updates
• Ensure high levels of customer satisfaction throughout the duration of the project

Requirements

• Previous experience working as a Resident Liaison Officer within social housing, refurbishment, retrofit, or construction
• Experience working on occupied residential projects is essential
• Strong communication and interpersonal skills with the ability to manage difficult situations professionally
• Confident liaising with residents, site teams, subcontractors, and client representatives
• Organised and proactive approach with strong administrative skills
• Ability to work independently and manage resident expectations effectively
• Full UK driving licence preferred

Package & Benefits

• £30,000 – £40,000 depending on experience
• Pension scheme
• Long-term project pipeline and career progression opportunities
• Opportunity to join a growing specialist contractor delivering major remediation works
• Immediate start available

This Resident Liaison Officer role in Cambridge offers the opportunity to join a major external cladding remediation project with a respected contractor delivering essential fire safety and refurbishment works. Apply now through Skilled Careers to be considered for this opportunity.