Pay: £14.34 per hour

Job description:

Join a dynamic property services team as a Call Handler with excellent progression opportunities to permanent employment.

Location: Crawley
Salary: £12.80 per hour PAYE (£14.43 per hour including holiday pay)
Hours: Monday – Friday, 08:00 – 17:00
Job Type: Temporary to Permanent
Location: Office-based

Are you an experienced Call Handler or Customer Service professional looking for your next opportunity?

We're currently recruiting for a Call Handler to join a busy property services team based in Finsbury Park, with the opportunity to go permanent for the right person.

The Role

You'll be the first point of contact for customers, providing a professional and helpful service while managing a busy volume of calls and queries.

Your responsibilities will include:

• Handling a high volume of incoming customer calls
• Dealing with customer queries and resolving issues where possible
• Booking and coordinating appointments
• Liaising with operatives, customers and internal teams
• Updating internal systems accurately
• Managing customer expectations and providing regular updates
• Escalating more complex issues when required
• Ensuring all customer information and records are kept up to date

Requirements

We're looking for someone who is:

• Confident and professional on the phone
• Customer-focused with excellent communication skills
• Comfortable working in a busy, fast-paced environment
• Organised and able to manage competing priorities
• Confident using computer systems and updating records
• Reliable and keen to secure a long-term opportunity

Previous experience in call handling, customer service, housing, repairs, maintenance, scheduling or a contact centre environment would be highly beneficial.

Benefits

• £12.80 per hour PAYE
• £14.43 per hour including holiday pay
• Monday – Friday, 08:00 – 17:00
• Office-based in Finsbury Park
• Temp-to-perm opportunity
• Opportunity to build a long-term career within a busy property services environment

If you have strong customer service skills and are looking for a role that could lead to a permanent position, we'd love to hear from you.