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Westgrove wins five-year TFM shopping centre deal

By 16/12/2020No Comments

The Westgrove Group has been awarded a five-year total facilities management (TFM) contract, valued at over £10 million with Touchwood Shopping Centre in Solihull.

The contract, which highlights the company’s move into the TFM market place, will see Westgrove delivering cleaning, security, concierge and hard services such as reactive and planned maintenance.

The partnership, brings together Westgrove and Touchwood Shopping Centre which is owned by Lendlease Retail LP and managed by property management group Workman. Located in Solihull’s attractive metropolitan borough, Touchwood Shopping Centre opened in 2001 and combines a stylish retail offering with civic gardens providing green space for the community to enjoy.

Claire Mckinley-Smith, Managing Director at The Westgrove Group commented: “We are delighted to start a proactive partnership with the team at Touchwood. As well as welcoming over 50 new colleagues into our business, we are looking forward to working with a dynamic management team on site who share our core values. We pride ourselves on the quality of our customer service, the flexibility we can provide and the introduction of new services and technologies.”

General Manager at Touchwood, Tony Elvin, said: “Our new partnership with The Westgrove Group is exciting. Throughout the pandemic we have been focusing on ensuring Touchwood is a safe retail and leisure environment, prioritising the health and wellbeing of our guests, retailers and staff. We are delighted to be working now with Westgrove and together whilst maintaining that critical safe environment aim to drive our guest service, community interaction and team engagement to even greater heights.”

Westgrove provides security, cleaning, maintenance and customer service to shopping centres and mixed-use destinations, corporate offices, business parks and airports throughout the UK. Following a successful 22-year history, the company has expanded in 2020 to add hard services to enhance its soft services provision.

The Westgrove Group has also recently secured contracts with Morgan Quarter in Cardiff and Kings Chase Shopping Centre in Bristol.


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