Skilled Careers are currently working with a leading contractor to recruit for 2x Repair Call Handlers on a temporary contract.

Start Date – ASAP

Key Responsibilities:

• Dealing with tenants enquires via telephone and emails.
• To deliver a high standard of customer service
• Dealing with repair enquires
• Liaising with tenants, contractors and other teams around the organisation.
• Raising repair orders with SOR codes
• Assisting the Repairs team with administrative tasks including emails.

Required Experience:

• Must have at least 2 years experience working within a busy call centre – Essential.
• Working within a Social Housing call centre – Desirable
• Excellent communication and customer service skills