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Reception Supervisor

Reception Supervisor

Reception Supervisor

Ware, Hertfordshire


Mon – Fri 8:00 – 17:00

As a Receptionist Supervisor you will be responsible for a small reception team who welcomes visitors to site, therefore your primary role will be to make that all important excellent first impression by demonstrating a high level of customer care, professionalism and engagement as well as vetting the guests who enter and managing according to the building procedure. You will be responsible for creating a positive experience for each visitor as well as assisting with the visitors for the building occupiers.


  • Meet and greet all visitors in line with standards.
  • Signing in visitors with according to standard procedures
  • Carry out administrative tasks and duties as and when required (photocopying, printing, booking taxis etc.)
  • Adhere to the site's safety and security procedures and regulations as set out by management.
  • Represent the business with a positive attitude and professional appearance
  • Report any maintenance issues in the reception and common areas to the Facilities Helpdesk and follow up accordingly
  • Liaise with the AV team and provide first line support
  • Deal with any questions or queries and escalate where appropriate to the Front of House Manager
  • Update reception manual (SOP) on a monthly basis and send to you line manager.
  • Announce visitors as appropriate in line with the team agreement.
  • Assist visitors and occupiers with queries in a knowledgeable and professional manner.
  • Proactively offer additional assistance as and when required.
  • Use the guests' name as appropriate during conversation.
  • Liaise with building cleaners, security, engineers and facilities when required.
  • Operate the switchboard in a warm, confident and friendly manner in line with standards. Answer, screen and forward calls accordingly.
  • Support the management of meeting rooms via a computerised meeting room booking system.
  • Monitor meeting rooms usage and ensure bookings are cancelled if not required
  • Assist in the co-ordination and preparation of meeting rooms
  • Have an eye for detail and checking rooms are tidy all throughout the day.
  • Answer the telephones in a friendly, timely and professional manner in line with standards.

About You:

  • Excellent communication skills, both verbal and written, and a telephone etiquette.
  • Professional and enthusiastic manner.
  • Ability to multitask and deal with your clients and visitors in a professional manner at all times.
  • Able to adjust quickly to new procedures and situations.
  • Excellent customer service skills.
  • Ability to communicate at all levels.
  • Understanding of corporate working environment (Essential).
  • Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
  • To take ownership and pride in your Reception area.
  • Experience in leading and motivating a team
  • To take a leading role in your own personal development.
  • To work in a flexible manner toward and changes/needs of the business.
  • Previous Experience with a Front of House Management system


  • £24-27,000
  • Pension
  • Healthcare
  • 25 Days Annual Leave

If you are interested in this position please apply today.

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Job Overview
Offered Salary
£24000 - £27000 Per Annum
Job Location

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