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Customer Care Manager

Customer Care Manager

  • B47 5NS

CUSTOMER CARE MANAGER REQUIRED FOR A PERMANENT ROLE WORKING WITH AN ESTABLISHED NEW BUILD HOUSING DEVELOPER BASED IN THE SOUTH MIDLANDS

This is a great opportunity for a Customer Care Manager to move to the next level in their career and express their skills and knowledge working with a very busy new build housing developer with sites around the South Midlands and Worcestershire.

As a Customer Care Manager, you will be required to liaise with contractors and customers on a daily basis in order to deliver excellent customer service. You will use your knowledge as a Customer Care Manager to check and ensure work has been carried out to the purchaser’s satisfaction and in line with SLA’s.

Start date:  October

Salary:        Up to £50,000 per annum + Car allowance + Package

Location:    South Midlands/Worcestershire

 

RESPONSIBILITIES

  • Visit sites and meet with customers as and when required in order to close off any complaints that are raised
  • Managing staff
  • Interacting with new homeowners, Site Managers, Customer Care-Technicians and Sub-contractors on a daily basis
  • Responding to phone calls and emails from customers and sub-contractors, ensuring all communications are logged and updated
  • Raising jobs and tasks for works required and managing customer care technicians diaries to ensure effective and timely service for our customers
  • Carrying out calls to customers
  • Validating complaints and resolving problems quickly and efficiently, seeking direction where required

 

REQUIREMENTS

  • Organised, self-motivated, efficient and capable of managing their time and the department in order to provide a quality service to our customers
  • Thorough knowledge of NHBC standards and previous managerial experience within the construction industry
  • Excellent ICT skills
  • Customer service experience
  • Proffesional communication skills
  • CSCS card

If you are interested in this position, please apply with your updated CV

Maximum file size: 78 MB.

Job Overview
Category
Residential Developer
Offered Salary
£40000 - £50000 Per Annum
Job Location

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