The Housing Ombudsman is launching its first “thematic investigation” into damp and mould in the sector as part of its newly enhanced powers.
Richard Blakeway, housing ombudsman, said: “A decent home is a fundamental need but the impact of damp and mould can be significant on households, their health and their life chances.
“Our casebook gives cause for concern, with a high maladministration rate and sometimes substantial levels of compensation, although I am also concerned that we are not seeing cases where we could help, and want to investigate further into this issue.
“Using our new powers, we want to look in-depth at the response of social landlords to damp and mould issues. I want us to make far-reaching recommendations to promote greater understanding and learning, helping landlords develop their approach to the benefit of residents.
“This is an important and timely investigation, and we are inviting residents and landlords, whether we have handled complaints with them or not, to contribute to this investigation alongside the evidence from our casebook. We look forward to your submissions.”