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FM industry is held back by short term thinking says VINCI

By 14/12/2020No Comments

Research by VINCI Facilities argues that the FM industry is held back by short-term thinking. In a survey of over 200 respondents, drawn from leaders within the FM and built environment sectors, focussing on four key issues: wellbeing, climate change, collaboration and asset management show that whilst there are incredibly positive ambitions to achieve improvements in all areas, these goals are hampered by not enough clear-cut strategic action.

VINCI Facilities surveyed over 200 decision makers in the FM and built environment sectors, in order to complete four white papers conducted in the autumn of 2020. The first – Collaboration – which is available now. In a nutshell there is a lack of long-term strategic thinking amongst FM service providers and their customers that is limiting an opportunity to yield substantial business and social benefits.

All four areas – wellbeing, climate change, collaboration and asset management – are defined as particularly important but lose sight of the main objective due to a focus on short term goals or confusion about priorities and definitions. For example, referring to climate change – widely regarded as a critical theme – most FM organisations have some form of environmental strategy in place, but ‘quick wins’ tend to be favoured over more challenging longer-term action. Crucially, the short-term focus often prevents organisations seeing the link between any, or all, of the four areas covered by the survey.

“This short-term approach is a common theme in our research,” said Phil Russell, sales and marketing director, VINCI Facilities. “For example, the concept of collaboration is widely recognised across facilities management, but few organisations have comprehensive strategies for collaborative working. The frustrating thing is that everyone recognised the value of it and the survey showed that collaborative working improves morale, efficiency and customer satisfaction. There just isn’t a proper, well thought through combination of people, process and technology to deliver impact.”

The aim of each of the white papers is to highlight where more work needs to be done to deliver the change the industry and wider built environment stakeholders demand. VINCI Facilities aims to set up stakeholder engagement groups for each of the four subject areas and work with the members to drive solutions and better ways of working to speed up progress towards more coordinated and strategic action.

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