Skip to main content
FacilitiesNews

ESS trains 100+ staff to become mental health first aiders

By 08/10/2021No Comments

More than 100 colleagues at ESS, the Defence, Energy and Government Services sector of Compass Group UK & Ireland, have completed their training to become mental health first aiders.

Working with Mental Health First Aid England, ESS team members from the frontline through to senior leadership have taken part with the aim of promoting mental wellbeing and encouraging open, honest conversations about mental health in their workplaces. Many cited the “positive impact of a friendly face at work” as their reason for getting involved.

The course provides attendees with an understanding of mental health conditions and strategies to help those who may be struggling, including listening and signposting to support. Following certification, the mental health first aiders join monthly check-in calls to aid them in their role. ESS says the plan is to continue growing and evolving the community, with more training scheduled for later this year and into 2022.

The mental health first aid programme forms part of ESS’ wider wellbeing strategy which comprises four pillars; Healthier Mind, Healthier Body, Healthier Food and Healthier World. The company’s nutrition and wellbeing team promote mental and physical health and sustainability through regular activities including wellness webinars and mindful moments sessions, as well as a monthly wellness newsletter.

Ahead of World Mental Health Day taking place this Sunday, 10 October, ESS hosted a special event to discuss a variety of topics relating to mental health and celebrate the dedication of its mental health first aiders.

Mark Webster, Managing Director – ESS Defence, Energy and Government Services, commented: “Many of us will experience mental health challenges at some point in our lives – it’s so important that people realise it’s ok not to be ok and feel able to ask for help when they need it.

“We want to create a culture of openness around mental health within ESS and training our colleagues in mental health first aid is a fantastic tool to enable this. I’m delighted by the number of volunteers who have completed the course and the way it’s bringing the conversation alive across our business. If just one person feels able to open up about their difficulties as a result, then our objectives for the programme will be achieved.”

Harjeet Moore, Head of People at ESS, added: “The introduction of mental health first aiders was a key part of our people plan prior to the pandemic and the impact of Covid-19 has brought concerns about mental wellbeing to the forefront. We need to ensure that we are supporting our teams following their experiences over the past 18 months and there is no doubt that having 100+ team members trained and ready puts us in a much stronger position to do this.”

Last-mile customer engagement isn’t out of reach

“Customer engagement” has become a buzzword in the facilities management sector. Typically, it’s talked about as something radical and transformative – which can make it sound expensive, intimidating and overwhelming.

While customer engagement can be transformative for service providers, it isn’t out of reach. It’s the surprisingly simple secret ingredient in your recipe for standing out, streamlining operations and satisfying everyone involved.

Localz has produced a free eBook explaining how you can make the last mile, and the entire day of service, awesome.

To download the eBook click here.

Source

© 2020 Skilled Careers. All Rights Reserved,

Register, apply, success. Find your next job.