The appointment of Axis Group companies Acuity and Axis Security gives BNP Paribas Real Estate a seamless ‘one team’ approach comprising highly professional front-of-house personnel (including a full-time reception manager), and a security manager working with another security officer. Further staff may be added as the building tenancy increases.
BNP Paribas Real Estate took on the management of the striking new building, which offers 68,000 sq. ft. of offices, as well as retail and restaurant space in the summer of 2020.
Axis Security was chosen following the companies’ experience of working together on several other greenfield sites, where its knowledge of mobilisation, implementation of security operations and procedures, and management of contractors have supported the client in the smooth running of its operations.
Chiara di Rienzo, Acuity Director believes that finding the right look and feel of the reception is always important. She said: “We worked together with the management team at BNP Paribas Real Estate to better understand their vision for the building and to create a five-star reception and concierge service proposal that was befitting of their style and aesthetic.
“We created a bespoke uniform for the reception team and specific training for the team. We are focusing on delivering high quality front-of-house and security services that will eventually enhance the occupier and visitor experience at this prestigious site.”
Acuity tailored and developed specific training for all team members. This includes e-learning, leadership training, classroom training and individual Personal Development Plans.
Acuity will also provide front-of-house cover for holiday and sickness from its Select Team with members who are already trained on site specific procedures.